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To provide each of our customers with a consistently a high level of quality, we apply the same standards nationwide, to ensure that all Clover Leaf Motors customers enjoy peace of mind for the lives of their vehicles. The approach is based on quality from the customer's perspective on four key elements:
Our commitment to quality is essential for a world-class car sales company and the integrity of our brands. The core of this commitment is quality leadership certainly for our products and vehicles, which is essential to maintain our customers' trust, and also quality of our services, our brand, our management and our company overall. By leadership, we mean there will be no tangible difference between our vehicle's performance and any category leader.
We are hugely encouraged in receiving a number of Gold Awards in the Competitive Customer Satisfaction Index (CCSI) survey. It is thanks to the efforts of everyone who embraced the concept that each individual has a role to play in promoting excellence in customer satisfaction. Improving/maintaining our CCSI ratings is an ongoing objective and one that forms a key support in the platform on which Clover Leaf Motors is building a leading automotive brand. We take CCSI very seriously and will continue to work hard to make sure that Nissan remains a leader in the local automotive industry. |